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FAQ

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Can I get spare parts from www.ShopTinyHouses.com?

Absolutely!  Just send us an email to Sales@ShopTinyHouses.com and let us know which part you need.  Once we verify that the part is available, we will email you back and let you know how to order.

Where are you located?

Our main office is located in New York.  Our products, however, ship from one of our many warehouses across this great country.

Are you an Authorized Dealer?  

Yes! ShopTinyHouses.com carries only the brands with which we are authorized dealers. This means you that you will receive the FULL Factory Warranty when you purchase from ShopTinyHouses.com.

Want to buy an item that is not currently listed on our website?

Our goal is to keep ShopTinyHouses.com clutter free and simple to use.  This means we don't list every product out there. But if there is something you want to purchase from any of our manufacturers, we'll happily sell it to you for the best price guaranteed.  Simply email us at Sales@ShopTinyHouses.com with your order and one of our staff will give you the best price possible and details on how to pay.

How Can I place an order?

Ordering Online: Find a product you'd like to buy and click on the add to cart button. Then, simply follow the instructions on the checkout page. If there were any options or upgrades that you may have missed, one of our custom service staff members will contact you either by email or phone.

Ordering by Phone: Our friendly, knowledgeable staff will help you select your equipment based upon individual needs of each customer. Our top brands and competitive prices ensure that you'll be completely satisfied with every ShopTinyHouses.com purchase you make.  If you feel comfortable, go ahead and place your order online. But, feel free to give us a call if you need assistance.

Ordering by Email: If you want to place your order through email, send us an email to Sales@ShopTinyHouses.com and one of our staff members will get back to you quickly with an invoice for your order.  Please include the product and any options or upgrades that you might require.

Can you ship to a P.O. Box?

At this time, we are unable to ship to P.O. Boxes.

When will I be contacted to confirm my order?

If your item has options that weren't specified while ordering, prior to shipping your order, a representative will email you the order and lead time for delivery.  The majority of orders will receive a confirmation once your order ships.

When will I be contacted regarding the delivery?

Immediately after your order has shipped, we will email you with your shipping information. For large orders including freight shipping orders, our shipping company will call you prior to delivery to coordinate a convenient delivery time for you.

How do I check the status of my order?

As soon as your order ships we will email with your shipping information and tracking number. This allows you to easily track the daily progress of your order from one of our warehouses to your door step. 

Do you have a catalog?

Our website works as our online catalog. We try to add products regularly to give you the best possible selection. It would be difficult to for us to keep a printed catalog current. If you are unable to find what you are looking for please call or email us at Sales@ShopTinyHouses.com. 

Warranty Questions?

Because we are an authorized dealer for all the products we carry, you will receive full manufacturer warranties for everything that you purchase.  Please check the manufacturer's website directly for their specific warranty terms and feel free to contact us if you need assistance filing a warranty claim with the manufacturer.