Free Shipping Promotion:

Shipping costs for our business are typically around $10 for accessories can range and up to $450 for larger items.  However, for a limited time only, we are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required!

If you would like an order shipped to anywhere else in the world, please email us at sales@ShopTinyHouses.com, and we will gladly work something out with you!

ShopTinyHouses.com reserves the right to cancel this offer at anytime

Order Confirmation:

After you place your order, you will receive a confirmation email.  This means that we have received your order in our system.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.  If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email.  Once your item(s) are available for immediate shipment, we will ship the order.

Order Shipment:

Your order will ship within the lead time we have posted on the product page.  We will email you tracking information within 24 hours of your order leaving the warehouse.  If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@ShopTinyHouses.com.

Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost. Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Items shipping via Truck Freight are clearly marked on our website and catalog. Some special orders may require 2 to 6 weeks depending on the item.

Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products. If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.

Free shipping applies to orders totaling over $99 shipped to a final destination within the contiguous 48 states of the United States. Certain items do not qualify for free shipping regardless of order total. Items that do not qualify for free shipping will be clearly marked on our website. ShopTinyHouses.com reserves the right to cancel this offer at anytime. Delivery to rural or extended areas, special order, & Truck Freight shipments may take extra days to arrive. Please call (888) 467-5447 for details.

International Orders:

International Orders (except Canada) require special processing. When you are entering an International Order, please complete all the necessary information. We will get a shipping quote from one of our International shippers. We will contact you with the final charges for approval. The order will not be shipped or charged unless it is confirmed by you. Please note: You will be responsible for any applicable taxes and/or duties that will need to be paid upon delivery.

Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call (888) 467-5447 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.

Damages:

ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.  If your product is defective or sustains damage during shipping, please contact us at sales@ShopTinyHouses.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.

If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call ShopTinyHouses.com Customer Service at (888) 467-5447 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and ShopTinyHouses.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, ShopTinyHouses.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, ShopTinyHouses.com cannot be held liable for any damages or missing pieces for accepted via signature delivery.

Cancellations & Refunds:

To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can.  All orders canceled after 48 hours are subject to a $50 administration fee, regardless of whether your order has shipped.  If you order has shipped, you will also be responsible for return shipping charges. Refunds will be issued to the credit card that you used when placing your order minus a 10% restocking fee.*

How do I return a product?

If you want to return an item, please send an email to Returns@ShopTinyHouses.com.

Returns will only be accepted within 30 days** of the receipt of your product.  The product must be returned unused in the original packaging.

We do not accept returns of used products.  You should also provide us with a receipt of your purchase and a reason for returning the item.

Please note that you cannot return an item without a valid return authorization number.

You (the customer) are responsible for return shipping to the address given at the time you receive your RMA. In addition, there will be a 10% restocking fee on all returned products.

Upon receiving and inspecting the returned product, ShopTinyHouses.com will issue a refund for the full amount (minus restocking fees) to the credit card used for the purchase only.

Custom Orders

Unfortunately, we are unable to accept returns for custom ordered products (made through a custom invoice) due to the nature of these specially ordered products. 

 * A 20% re-stocking fee will be applied for all Aqua2Use and Dry Flush products

** For all Emergency Water Well products, the item must be returned within 10 days for receiving the product. All other conditions above apply. 

Price Guarantee

Why Buy From ShopTinyHouses.com?

We know you have a choice in online shopping, and we want to do all that we can do to earn your business.  We not only want to earn it, but we want to keep it as well!

Here are the top 7 reasons to buy from ShopTinyHouses.com

100% Safe and Secure Online Shopping - Know that every transaction that takes place on our website is 100% secure.  If you'd like to learn more, see our Online Security page.

Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost item or damage.  Please refer to the Shipping & Returns tab to learn more about our policy.

Quality - We understand what it can be like to purchase online without actually seeing and touching the product itself.  So we want you to know that all the manufacturers on this site are hand chosen by our owners to ensure you receive a quality product. All items are inspected (twice) before leaving our warehouses so we know that you’ll be happy with the product that arrives at your door.

Customer Service Is Our Top Priority - Plain and simple, we are here for YOU, the customer. Our goal is to deliver the WOW factor in service. We strive for excellence in customer service and are driven to provide value at all times.  You can expect communication from us immediately after your order is placed, and also when your product ships.  To this day, every order still receives an email from our owner personally thanking you for letting us earn your business.

Authorized Dealers - ShopTinyHouses.com is an authorized dealer for every brand that we carry.  You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.

Volume Discounts - Are you are looking to buy a large quantity of one item?  Send us an email at info@ShopTinyHouses.com and we may be able to offer special pricing for larger volume purchases.

Purchase Orders Accepted - If you are a School, Government Agency or large business that would like to utilize this option, please email us at Sales@ShopTinyHomes.com or call (888) 467-5447 and we will get in contact with you right away.