Stiebel Eltron Tankless Electric Water Heaters - DHC-E Models
The new DHC-E is a powerful, flexible, point-of-use water heating solution. The mighty DHC-E 12 offers high 12 kW output, in an affordable, compact package. Great for that kitchen sink at the end of a long pipe run, or for multiple low-flow sinks.
More flexible - switchable output
The DHC-E 8/10 is actually two models in one - it has the added advantage of selectable power output of 7.2 kW (Stage 1) or 9.6 kW (Stage 2) during installation via a jumper.
Easy to Size for Any Point-of-Use or Multi-Point of use Application
DHC-E can deliver hot water to a single sink, multiple sinks, or in certain conditions, low-flow showerheads.
SEE IMAGE #3 and #4 for sizing chart.
Or Call Stiebel Eltron at 800.582.8423 for sizing questions.
Stiebel Eltron Water Heater Outstanding Features
- Simple dial temperature control
- Easy code compliance
- Simple plumbing system design
- Sleek design fits in anywhere
- Seismic proof construction
- No venting required
- Constant Temperature Output
Sizing Your Stiebel Eltron Water Heater
Superior, Reliable Performance Stiebel Eltron Water Heater
DHC-E models have a flow sensor and two temperature sensors that feed their readings into the proprietary microprocessor control. Heating elements are engaged in stages, achieving the temperature you desire, with the lowest possible energy usage. Both the input and output water temperature and the flow rate are continually monitored. This smart Electronic Temperature Control microprocessor technology ensures steady output at the set point temperature even if flow rates vary up or down. Tankless electric water heaters from other manufacturers don’t maintain a steady temperature if the incoming flow varies.
Care and Use Info
Free Shipping Promotion:
Shipping costs for our business are typically around $10 for accessories can range and up to $450 for larger items. However, for a limited time only, we are offering free shipping on all products to the lower 48 states in the U.S.. No minimum order required!
If you would like an order shipped to anywhere else in the world, please email us at sales@ShopTinyHouses.com, and we will gladly work something out with you!
ShopTinyHouses.com reserves the right to cancel this offer at anytime
After you place your order, you will receive a confirmation email. This means that we have received your order in our system. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment. If your item happens to be on backorder, or is otherwise unavailable, we will let you know via email. Once your item(s) are available for immediate shipment, we will ship the order.
Your order will ship within the lead time we have posted on the product page. We will email you tracking information within 24 hours of your order leaving the warehouse. If you do not receive tracking information from us by 3 days after the lead time posed on the product page has elapsed, feel free to follow up with us at sales@ShopTinyHouses.com.
Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx Smartpost or UPS Surepost. Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Items shipping via Truck Freight are clearly marked on our website and catalog. Some special orders may require 2 to 6 weeks depending on the item.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products. If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalog. In most cases, we charge a "flat" rate to ship these items.
Free shipping applies to orders totaling over $99 shipped to a final destination within the contiguous 48 states of the United States. Certain items do not qualify for free shipping regardless of order total. Items that do not qualify for free shipping will be clearly marked on our website. ShopTinyHouses.com reserves the right to cancel this offer at anytime. Delivery to rural or extended areas, special order, & Truck Freight shipments may take extra days to arrive. Please call (888) 467-5447 for details.
International Orders (except Canada) require special processing. When you are entering an International Order, please complete all the necessary information. We will get a shipping quote from one of our International shippers. We will contact you with the final charges for approval. The order will not be shipped or charged unless it is confirmed by you. Please note: You will be responsible for any applicable taxes and/or duties that will need to be paid upon delivery.
Canadian Orders: We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes. You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call (888) 467-5447 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery. If your product is defective or sustains damage during shipping, please contact us at sales@ShopTinyHouses.com right away. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call ShopTinyHouses.com Customer Service at (888) 467-5447 for further assistance with the damaged shipment. Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and ShopTinyHouses.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, ShopTinyHouses.com cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision. If you choose to sign for a visibly damaged please note on the relevant paperwork that you are signing for a damaged package; however, ShopTinyHouses.com cannot be held liable for any damages or missing pieces for accepted via signature delivery.
Cancellations & Refunds:
To cancel an order, reply to the confirmation email you received when you placed your order online. Just tell us why you need to cancel and we will process it as soon as we can. All orders canceled after 48 hours are subject to a $50 administration fee, regardless of whether your order has shipped. If you order has shipped, you will also be responsible for return shipping charges. Refunds will be issued to the credit card that you used when placing your order minus a 10% restocking fee.*
How do I return a product?
If you want to return an item, please send an email to Returns@ShopTinyHouses.com.
Returns will only be accepted within 30 days** of the receipt of your product. The product must be returned unused in the original packaging.
We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number.
You (the customer) are responsible for return shipping to the address given at the time you receive your RMA. In addition, there will be a 10% restocking fee on all returned products.
Upon receiving and inspecting the returned product, ShopTinyHouses.com will issue a refund for the full amount (minus restocking fees) to the credit card used for the purchase only.
* A 20% re-stocking fee will be applied for all Aqua2Use and Dry Flush products
** For all Emergency Water Well products, the item must be returned within 10 days for receiving the product. All other conditions above apply.
QUESTIONS & ANSWERS
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I use hot water for dishes and shower 2gal a min is plenty I would say a bath or hot water cloth washing would require a larger unit or more tha 2 people other wise I love it. I also put an inline filter seeing I'm on we'll water.
This product was easy to install, I have knowledge of plumbing and electrical skills. My electric bill has been slightly lower every month since this has been installed. It isn't large reduction, however it is only used for dishwasher (2-3) a week, and hot water from kitchen sink. Best savings, not heating hot water while on vacation.
This is an attempt to reduce the oil bill. The burner runs frequently during the summer just keeping the tank up to temperature. It remains to be seen what the actual costs are of demand electric use versus continuously warm oil heating.
An interesting oscillation occurs when the electric water heater is trying to regulate the temperature at the same time the shower valve is trying to control it. Increasing flow solves the problem.
It was installed as a whole house supply connected with flex hoses and a stove cord.